Refund policy

Roman Esthetics can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.

If an order is marked "Delivered" by the carrier, wait 2-business days to determine if it was marked delivered prior to actually being delivered (but is not lost). If your package has not arrived within 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/. 

Returns

Any item that is unopened, unused and in its original packaging can be returned within 30 days of purchase by emailing us shop@roman-esthetics.com. 

Damaged Products

If a product is damaged, notify us at shop@roman-esthetics.com (including a picture of the damaged product) and we will send a replacement out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the damaged product.

Wrong Products

If you receive the wrong product, notify us at shop@roman-esthetics.com (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.

Incorrect Addresses

If a customer provides an incorrect address for shipping an order and that order is returned to Roman Esthetics, we can re-ship it to a corrected address as notified by the customer. If a package is accepted and not returned from an incorrect customer-provided address, Roman Esthetics cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to Roman Esthetics, it is the customer's responsibility to notify us of the corrected shipping address. Returning packages will be held for 14 days.

Chargebacks

Customers agree that chargebacks should not be used as the primary method for resolving disputes. For orders marked "Delivered" by the carrier, customers are not entitled to chargebacks unless they selected Signature Confirmation as the shipping method.